App Support

Welcome to GaokaoZhiyuan (Shanghai)

If you encounter any issues while using our App, have feature suggestions, or notice any data errors, please feel free to contact us at any time.

Q: If I buy the Pro version and change my phone, can I still use it?
A: Yes. The App purchase is tied to your Apple ID. Just tap the "Restore Purchases" button on the About page to unlock Pro on your new device.
Q: How do I backup my preference lists to a new device?
A: Pro users can tap "Share / Export" in the top right corner of the Preferences page, select to export an ".shzy" backup file, and AirDrop or message it to the new device. Tap the file on the new device and choose to open it with our App.
Q: Why are the minimum scores for top-tier schools displayed as rankings instead of scores?
A: Based on official regulations, the exact scores for high-scoring candidates (above 580) are hidden to prevent excessive comparison. The App uses the officially disclosed "average ranking" or estimated score as a compliant alternative.

To help us resolve your issue faster, please include your device model, iOS version, and relevant screenshots in your email if possible.

We usually reply within 1-2 business days.